Business Wire

Smart Communications Named Leader in Customer Communication Management by Omdia

NEW YORK--(BUSINESS WIRE)--Smart Communications™, a leading technology company focused on helping businesses engage in more meaningful customer conversations, announced today that it has taken one of ...
The Manila Times

Quadient Named a Leader in the 2026 IDC MarketScape for Worldwide Intelligent Customer Communication Management

Quadient Named a Leader in the 2026 IDC MarketScape for Worldwide Intelligent Customer Communication Management ...

Precisely Software Limited: Precisely Named a Major Player in IDC MarketScape: Worldwide Intelligent Customer Communication Management 2026 Vendor Assessment

Worldwide Intelligent Customer Communication Management 2026 Vendor Assessment Assessment notes AI strategy, data integrity and personalization as ...
techtarget

Customer communications management key to CX success

For CX professionals at Degreed, a learning experience company, Salesforce Service Cloud became too laborious to maintain for its customer communications services. "It's better suited to extremely ...
Forbes

Why Communication Skills Are Your Most Valuable Career Asset In 2025

Forbes contributors publish independent expert analyses and insights. Caroline Castrillon covers career, entrepreneurship and women at work. According to an analysis of nearly 2 million job postings ...
albany

9 Crisis Communication Strategies: How to Develop a Crisis Plan

When a crisis arises in an organization, leaders must respond quickly. Without a clear communication strategy, the response can make the situation worse. Successful organizations take a proactive ...